Returns & Refund Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, please review our Returns & Refund Policy below to ensure a smooth process.
1. Eligibility for Return
Items must be unworn, unused, and in original packaging (including tags and labels).
- Returns must be requested within [X] days from the delivery date.
- Certain items, such as final sale, personalized, or hygiene-related products, may not be eligible for return.
We do not accept returns for:
- Items without original packaging or tags
- Items damaged due to misuse
- Items marked as non-returnable
2. How to Initiate a Return
- Visit our Returns Portal [insert link] and follow the step-by-step instructions.
- Print and attach the provided return shipping label.
- Drop off your package at the nearest approved courier location.
⚠️ Important: Returns must be shipped within [X] days after the request is approved.
3. Refund Process
- Once we receive and inspect your return, your refund will be processed within [X] business days.
- Refunds will be issued to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
Exchange Policy: At this time, we only offer refunds, and exchanges are not available.
4. Order Cancellation & Address Changes
- Orders can only be canceled or modified before dispatch.
- After dispatch, changes (including address modifications) are not possible.
If your order has already shipped, please refer to our Returns Policy to request a return after delivery.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our Customer Experience Team immediately.
- Email us at [insert email] with your order number and photos of the issue.
We will arrange a free return or replacement if the issue is verified.
6. Duties & Taxes Refunds
For certain countries (e.g., Canada, Mexico, New Zealand), duties and taxes are included in the final price and are refundable upon return.
If applicable, we will claim VAT refunds for Global-e registered locations.
Need Help?
Our Customer Experience Team is here for you!
Contact us at [insert contact link] for any return or refund queries.