Report a Scam
Report a Scam Policy
We take the security and well-being of our customers very seriously. If you believe you have encountered a scam involving Ensigniastore, we urge you to report it immediately. To ensure your safety and to protect our brand, we have established the following policies for reporting scams:
What Qualifies as a Scam?
- Fake websites that look similar to ours and ask for payment or personal information.
- Phishing emails or messages that pretend to be from us and request payment, login credentials, or other sensitive information.
- Social media impersonations where fraudulent accounts use our branding or logos to deceive customers.
- Offers or promotions that sound too good to be true, especially if payment or personal information is requested.
Reporting a Scam
To report a scam, please follow these steps:
- Gather Evidence: Take screenshots of any suspicious communications, websites, or social media accounts.
- Email Us: Send an email to our Customer Experience team at ask@ensigniastore.com, including all the gathered evidence and a brief description of the scam. Please include the following details:
- The website URL or social media account name.
- Screenshots or links to the fraudulent content.
- A summary of how you encountered the scam and why you believe it is fraudulent.
- Prompt Reporting: The sooner we can investigate the scam, the quicker we can protect you and our other customers. We encourage you to report any suspicious activity as soon as possible.
What Happens After You Report a Scam?
Once we receive your report, our team will:
- Investigate the scam thoroughly to verify its legitimacy.
- Take appropriate action to remove the fraudulent website, social media account, or offer.
- Keep you informed throughout the process and let you know the outcome of the investigation.
Customer Safety
We will never ask for sensitive information such as credit card details, social security numbers, or passwords through unsolicited communication (email, social media, etc.).
- We will never ask for payment to enter any contests, giveaways, or promotions.
- Official communication from us will always come from an @ensigniastore.com email address, and any suspicious emails or messages should be flagged.
What to Do if You’ve Been Scammed
If you believe you have fallen victim to a scam:
- Contact your bank or payment provider immediately to cancel or dispute any fraudulent transactions.
- Change passwords for any affected online accounts.
- Report the scam to your local authorities, especially if personal information has been stolen.
- Inform us as soon as possible by sending the details of the scam so we can assist in the investigation.
Ensigniastore’s Commitment
We are dedicated to ensuring that your experience with us is safe and secure. Your reports help us improve our protection measures and assist other customers in avoiding similar scams. We continuously monitor and update our processes to safeguard our community from fraudulent activity.
Key Points to Remember:
- Email: ask@ensigniastore.com is the only official channel to report scams.
- Report Quickly: Early reporting ensures faster investigation and action.
- Stay Alert: Be cautious of unsolicited messages or offers, especially those asking for personal or financial details.
By staying vigilant and reporting suspicious activity, you help us keep Ensigniastore a safe and trusted place to shop.